Fabric Swatches

We want to help you to visualize how our curtains, blinds and accessories will work in your home. All of our fabrics are available as (14.5 x 9.5cm) swatches. If you see a fabric that you like, simply click ‘request sample’ and your requested swatches will be sent direct to your home when you checkout.

Fabric swatches are free of charge, so will not be asked for any payment details if you are only ordering swatches.

Please Note: Fabric swatches take approximately 3-5 working days to arrive.

Made to Order - Delivery

IMPORTANT INFORMATION: It is your responsibility to provide an attended delivery address. Deliveries are made by UK Couriers within 2-3 weeks for our Made to Order service, unless otherwise stated.

We only deliver Made to Order products to the following UK territories: Mainland UK, Northern Ireland, offshore UK Islands and Channel Islands.

Made to Order products are subject to a £4.75 delivery charge as standard.

The product with the longest time to completion will determine your estimated time of delivery. Multiple types of products may be delivered separately.

Delivery dates and weeks are not guaranteed and specific times and days cannot be agreed at any time during the order process. Any dates specified by us for delivery of the product(s) are intended to be an estimate and time for delivery shall not be made certain. If no dates are so specified, delivery shall be within a reasonable time. If at any time you need to change your delivery address, please contact our Customer Services Team on 0845 250 8401. Events outside our reasonable control may delay or prevent us from processing your order, manufacturing the products or delivering the products within the stated time. We will contact you as soon as reasonably possible to advise you of any such occurrence.

Risk of Damage and Title in Property


Morada bear the risk of loss or damage to the products ordered until they are delivered. The products will only belong to you once payment has been made in full. Until full payment is received, we may ask you to return the products to us for any reason, they will become our property and our risk when we receive them.

 You can contact us by calling 01282 775 966 (Please note that calls may be monitored and/or recorded. Calls cost 10p per minute plus network extras)

 CANCELLATIONS & CHANGES TO YOUR ORDER

If you need to cancel or change your Made to Order products, you may only do so up to 48 hours after you have placed your order by contacting Customer Services. After 48 hours, we reserve the right to charge you for costs incurred as a result of your amended or cancelled order. This charge shall not exceed 25% of the value of the products amended or cancelled.

Ready Made Home Furnishings

Once products are assigned or dispatched, you may return the products within 28 days of receipt. In the following way:-

By post to:
Returns Department: Morada Ltd 1-2 Laneside, Altham Industrial Park, Accrington, BB5 5TU.

When returning Ready Made home furnishings, please return with ‘proof of purchase’, a receipt or dispatch note. All products must be unused and in a saleable condition in the original packaging. Please take reasonable care of the Products while in your possession and when returning the Products package properly and securely to prevent damage or loss in transit.

You bear the risk of loss and damage to the Products until we receive them.

Refunds will only be given through the original payment method, where appropriate.

Defective Products

On delivery, it is your responsibility to check and immediately report to Customer Services any damage to products. We will not accept liability for visible damage not reported within three days of delivery.

If you believe your products to be of an unsatisfactory quality, please contact Customer Services Team immediately and treat the products with utmost care while your claim is being investigated. Our Customer Services Team will arrange for your product to be inspected.

On inspection, if your products are found to be defective, we will at our discretion attempt to restore the product or offer a replacement as soon as reasonably possible. Where you have more than one item on your order, we may request for any other items to be returned to obtain a suitable colour match on the replacement product.

Definitions

The following terms and conditions apply to all orders placed with Morada Ltd. In these terms and conditions, the words and expressions below have the following meanings:

‘Conditions’ means these terms and conditions.

‘Distance Communication’ means purchases made exclusively via the Morada Ltd Website, telephone, fax, e-mail, and or mail order.

‘Product(s)’ means any Morada Ltd good(s).

‘Made-to-Order (MTO)’ means Products such as curtains, blinds, bedspreads and valances, made specifically to specifications and requirements provided by you.

‘Ready Made Home Furnishings’ means curtains, cushions, blinds and accessories.

‘we’, ‘us’, ‘our’, ‘Morada’ means Morada Limited.

‘Website’ means www.morada.co.uk, the official website of Morada Limited.

‘you’, ‘your’ means the customer.

Ownership

The Website and all intellectual property rights in the text, design, graphics, and the selection, organisation and arrangement thereof (including without limitation rights in the Website as a database) together with Morada trademarks and all other trademarks, logos and trade names depicted on the Website belong to Morada Limited.

INTELLECTUAL PROPERTY

You acknowledge and agree that:

all material and content on the Website shall only be used for personal/non-commercial reasons on a single personal computer.

all material and content on the Website shall not be copied, reproduced, transmitted, modified, published, displayed, distributed, commercially exploited or derivative works created without our written permission.

you shall not assist or facilitate any third party to copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create any derivative works without our written permission.

all intellectual property rights in all material and/or content of the Website belongs and shall at times remain with us or our licensors.

any act contrary to the above shall be construed as infringement of our intellectual property rights.

BASIS OF SALE

A contract will be created between you and Morada on completion of the following:

Please follow the onscreen instructions when placing your order on the website. When you have completed your selection of Products, please press "Proceed to Checkout" on the "Shopping Basket” page. The following page allows you to confirm that you agree to buy and pay for the products ordered at the prices indicated and any other charges that may be included in relation to your purchase such as delivery.

An order acknowledgement email will be sent to you with information on the Products you have ordered. Please note that this email is merely an acknowledgement of your order and not at any point, our acceptance or confirmation of your order.

The contract between you and Morada is complete when the Products ordered have been delivered to you unless we notify you otherwise. Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

You are responsible for checking and confirming that all details and aspects of your order are correct and suitable for your requirements, including without limitation, specifications, measurements, dimensions, product features, access and delivery.

We cannot accept liability for any incorrect and/or incomplete instructions and/or information provided by you.

We may not accept your order for certain reasons including without limitation:

• unavailability of Products
• inadvertent pricing and/or product description errors and/or unauthorised payment methods.
• Any breach of our system protocols.

We reserve the right to:

• Refuse to process any transaction;
• Refuse to serve any individual and/or company;
• Suspend any order transaction;
• Withdraw any Products from the Website; or
• Remove or edit any materials or content from the Website.

at any time for any reason whatsoever at our sole discretion. We are not liable for any such refusal, withdrawal, removal or editing as stated above at any stage of the transaction.

In order to purchase Products from us, you must:

• be over 18 years old
• register by providing your information such as your name (as stated in your passport), email address and other information as may be requested as part of the registration process;
• provide a valid delivery address in the United Kingdom. We do not consider PO Box numbers, hotel addresses and temporary accommodation as valid delivery addresses; and
• possess a valid credit/debit card issued by a bank acceptable to us.

We do not accept any orders placed outside the United Kingdom.

MADE TO ORDER - CANCELLATIONS & AMENDMENTS

If you need to cancel or amend your Made to Measure order, you may only do so up to 48 hours after you have placed your order by contacting Customer Services Team.

After 48 hours, we reserve the right to charge you for costs incurred as a result of your amended or cancelled order. This charge shall be 25% of the value of the products amended or cancelled.

Returns

Made To Order products ordered from the website are specially made to your specifications and requirements; therefore cannot be returned unless confirmed as defective by a Morada appointed inspector.


Defective Products

On delivery, it is your responsibility to check and immediately report to our Customer Services Team any damage to the Products. We will not accept liability for visible damage not reported within three days of delivery.

If you believe the Products to be of an unsatisfactory quality, please contact our Customer Services Team immediately and treat the products with utmost care while your claim is being investigated.

Our Customer Services Team will arrange for the Product to be returned and inspected.

On inspection, if the Products are found to be defective, we will at our Sole discretion attempt to restore the Product or offer a replacement as soon as reasonably possible.

Where you have more than one Product in your order, we may request for any other Products to be returned to obtain a suitable colour match on the replacement Product.


Subsequently, if no fault is found, your Product will be returned to you as soon as reasonably possible unless we are unable to for reasons beyond our control.

Product Use

All Products are designed for domestic/non-commercial use only.

If you intend to use our Products for non-domestic/commercial purposes, please contact our Customer Services Team for more information.

It is your responsibility to check and ensure that all local authority requirements relating to Fire Retardancy are complied with when using our products for non-domestic/commercial use.

Made-to-Order

It is your responsibility to provide us with accurate and complete measurements when placing your order for Made-to-Order, as we rely on the accuracy and completeness of your measurements.

We are not liable for any inaccurate and/or incomplete measurements provided by you.

PRODUCT DESCRIPTIONS, COLOURS AND FEATURES

We take every effort to ensure that the Products we supply correspond as closely as reasonably possible to the images displayed on the Website and catalogues and samples displayed in our stores. However, variations may be apparent due to unique and natural characteristics of materials used. We are not liable for any such variations, which add to the unique quality of our Products. Examples of variations include (with limitation): Fabric colour and shapes may vary from one manufacturing batch to another. There is a 3% allowance on fabric alignment. All Product measurements are approximate. We reserve the right to make any changes to the internal/external specifications of our products, where appropriate.

Prices

Prices include VAT and exclude delivery charges unless otherwise stated.

All prices are correct at the time of entering or uploading but may change where there are inadvertent administrative pricing errors or for reasons beyond our reasonable control, including any variations of the rate of VAT.

The current VAT rate as of midnight on the 31st of December 2009 is 17.5% in accordance with the HM Revenue & Customs ruling.

PAYMENT METHODS

You may pay using Visa, Delta, Mastercard, Maestro/Solo.

Payment is taken in full at the time that your order is confirmed.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All card payments are processed for you by our credit card acquirers at a 2.6% fee, which is included in the cost of your purchase. The balance is paid to us. The total amount you pay is the same regardless of the payment method.

WEBSITE CONTENT

We take all reasonable steps to ensure that all details, descriptions and prices of Products shown on our Website, catalogues and stores are correct and current at the time of uploading or entering.

We aim to keep the Website as up to date as possible, however, we ask that you check and confirm all aspects of your order prior to committing to an order with us to ensure that your order is suitable to your specifications and requirements.

We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event that an error is identified, we may not accept your order.

LINKED SITES

Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website you acknowledge that it is independent from us and that we have no control over the material, content or availability of that website. Links to any other external websites cannot at any time be construed as our endorsement or acceptance of any responsibility for the content, material or the use of, such a website. We shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, material, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or webmaster.

AMENDMENTS TO THE CONDITIONS

We reserve the right to amend these Conditions at any time at our sole discretion. Any such amendments will take effect once posted on the Website and it is your responsibility to read the Conditions prior to committing to your order. Your continued use of the Website shall signify your acceptance to be bound by the Conditions.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal and any other professional fees, arising out of your breach of the Conditions or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your registered account details and/or your personal information.

Liability and Warranties

Nothing in these Conditions limit our liability for death or personal injury caused by our negligence.

We shall not be liable for any consequential or economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these Conditions exceed the amount paid or payable by you for the Products. Your statutory rights as a consumer are not affected.

Data Protection and Privacy

To deal with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. our carriers. By placing an order with us, you agree to your data being processed by us, our agents, partners and Group companies.

We use all reasonable endeavours to keep details of your order and payment secure. Unless we are negligent, we cannot be held liable for any losses suffered as a result of any unauthorised access to any information provided by you beyond our reasonable control.

We use Cookies to keep track of your current shopping session in order to personalise your shopping experience and allow you to retrieve your shopping basket at any time. If you do not accept Cookies you will not be able to use the Website.

In addition to allowing us to check your creditworthiness and to process your order, the personal data you submit, and our records of your visits to the website, will be used to monitor and improve our service to you, and for marketing purposes. We may send you brochures, leaflets and catalogues displaying our Products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.

If you do not wish to receive information about our Products and services, or do not wish for your details to be passed to carefully selected companies whose products we believe may be of interest to you, or if you wish to update or delete your registered personal information, please write to us at our registered offices. Morada Leeds address…

We respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

Please check back frequently to see any updates or changes to our privacy policy.

Risk and Title

We bear the risk of loss or damage to the Products until they have been delivered. The Products will only belong to you once you have paid us in full. Until full payment is received, we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and risk when we receive them

Dealing as a Buisness

These Conditions apply only if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please contact our Customer Services Team for more information.

Promotions Extra 10% off

Extra 20% off applies to curtains, cushions and accessories detailed as such and excludes full price items.

Free Delivery

Free Delivery offer applies to deliveries over £500.00 to Mainland UK, Northern Ireland and the Isle of Wight only. Excludes ex-display furniture.

Offers

All offers are subject to availability and only while stocks last. Offers on our selection of items in this store may vary between stores, by post and online. Offers cannot be used in conjunction with any other offers and/or discounts. Offers do not apply to delivery charges.

All Sale items have been sold online and in selected stores at a higher price for at least 28 days in the previous 6 months unless stated otherwise. Your statutory rights are not affected.

Delivery charges – Standard delivery charge for all items, excluding upholstery and furniture, is £4.75.

Delivery is free for orders of £500 and over (after discount). Delivery applies to mainland UK and Northern Ireland only, and excludes accessories and deliveries to Channel Islands.

CARE INSTRUCTIONS

Hanging

Full instructions on how to hang your curtains are on the leaflet included with your product.

Please ensure that curtains do not hang too close to windows or radiators, where both excessive moisture from condensation or excessive heat and dryness can have quite severe effects in terms of dimensional variation and soiling. Condensation can result in the discolouration of the curtains, which could eventually lead to fabric deterioration.

Care

It is important that curtains are vacuumed regularly with an upholstery nozzle whilst in situ at the window. This will prevent dust and general household soiling from building up and gradually becoming embedded in the fabric.

When the curtains require cleaning, all removable hooks and other metal or plastic fittings should be removed and retained. This includes the cotton inserts in the heading of Goblet Curtains. Drawstrings should be loosened in order to flatten gathered headings, but not removed. We recommend that matching items be cleaned together.

We recommend that all curtains be Dry Cleaned according to the label sewn in the product. As you proceed through your order, this information will also be displayed on your selected fabric.

Always allow for 5% shrinkage upon the first Dry Clean.
Remove all spills immediately using a clean damp cloth. Do not rub or soak the fabric but dab gently. Treat from the back of the cloth if possible.

Fabric Design

Morada Made to Order curtains are always cut on the same design at the top. Therefore, in a pair of curtains the left and right curtains will have the same part of the design at the top and bottom. If you order two pairs of curtains of identical size, in the same fabric, position of the design will be identical in both pairs. However if you order two or more pairs of a different length in the same fabric, the design repeat will be the same at the top but will differ at the bottom.

Where a product has more than one width of fabric, on the seams where they join, the fabric design will be matched.

However, at the edges of the curtains the design cannot fully match when the curtains are closed. This is because part of the design is lost in the curtain facings, and other methods on certain products.

Design Alignment

Natural fabrics do not always have perfect alignment of the design straight across the width, but our manufacturing techniques guarantee that Morada fabrics do not go off line by more than 3%. (I.e. 4cms on a 140cm wide fabric.)

Movement of Fabric in SITU

Due to variations in atmospheric conditions such as humidity and temperature, there may be a possibility of shrinkage or relaxation of curtains whilst in situ at the window. It is important that the temperature and humidity of the surrounding environment should be controlled in order to prevent the movement.

As such conditions are beyond the control of Morada Ltd, we are unable to accept any responsibility for the movement of curtains when hung. However, we do ensure that adequate hems will have been allowed during the making of your curtains to allow alterations, should this be required. The cost of these alterations remains the responsibility of the customer.